Refund Policy
Effective Date: September 25, 2026
This policy explains how SeedAudio handles payments for subscriptions and credit packs, cancellations, failed jobs and billing mistakes.
1. Completed payments
Except where the law requires otherwise, completed subscription payments, renewals and credit-pack purchases are final. Please check the plan, billing interval and price before paying.
2. Cancelling a subscription
Cancel before your renewal date to avoid the next charge. Your plan normally stays active until the end of the current period. Cancelling does not refund a payment that has already been made.
3. Unused credits
Having unused credits does not make a purchase refundable. One-time credits stay in your account until you use them.
4. Failed audio jobs
If a separation, conversion, generation or other paid job fails because of an eligible technical problem on our side, the credits it used are returned to your account, either automatically or after review. Returned credits let you try again and are not a card refund.
5. Billing errors
Tell us quickly if you are charged twice, charged the wrong amount or charged without authorisation. Include your account email, the receipt or transaction ID, the date and a short description. Never send full card details.
6. Statutory rights
This policy does not remove any cancellation, refund or other consumer right that applicable law gives you. If you rely on such a right, identify the transaction and the right concerned so we can review it.
7. Contact
Send refund and billing questions to the support email below. We may ask for reasonable verification before discussing an account or payment.